Alliance Investments aim to provide a professional service to the highest level of customer satisfaction. Alliance Investments is also committed to using complaints to review and improve the services provided.
Alliance Investments intend to resolve all complaints at the first point of contact and informally usually by the Property Consultant or Sales Person who is your point of contact.
When informal resolution is not possible Alliance Investments has a clear and fair complaints procedure to follow.
Complaints should be made in writing or by email and issued to the below details:
Alliance Investments Unit 14, Alliance House, Westpoint Enterprise Park, Clarence Avenue, Manchester, M17 1QS
There are two stages to the Alliance Investments complaints procedure:
STAGE 1 - Operations Director Review
STAGE 2 – Managing Director Review
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, SP1 2BP
Please be aware that you have up to 12 months from the date of your final viewpoint letter to refer your complaint to the Ombudsman in writing if you wish to pursue this matter.